Terms of Service

1. Service Overview

RoadReady Express provides professional car preparation and maintenance services in India, including:

• Pre-trip vehicle inspections and safety checks
• Express maintenance and repair services
• Long-distance travel preparation packages
• Emergency roadside assistance coordination
• Vehicle safety certification and documentation

2. Service Agreement

When you book our services:

• You authorize us to inspect and service your vehicle
• You provide accurate vehicle information and history
• You agree to our recommended safety and maintenance procedures
• You understand that additional repairs may be necessary for safe travel
• You accept responsibility for your vehicle during service periods

3. Pricing and Payment

• Service Quotes: All quotes are valid for 30 days from issue date
• Payment Terms: Payment due upon service completion
• Additional Work: Extra repairs require your approval before proceeding
• Currency: All prices quoted in Indian Rupees (INR)
• Tax: All services subject to applicable Indian taxes

4. Warranties and Guarantees

We provide:

• Service Warranty: 30 days or 5,000 km on our work (whichever comes first)
• Parts Warranty: As per manufacturer specifications
• Travel Assurance: Emergency support for 30 days after service
• Quality Guarantee: 100% satisfaction or we'll make it right

5. Liability and Insurance

• We carry comprehensive business insurance for customer vehicles
• Our liability is limited to the cost of services provided
• Customers maintain responsibility for comprehensive vehicle insurance
• We are not liable for consequential damages or travel delays
• All work performed by certified, insured technicians

6. Cancellation Policy

• Customer Cancellation: Free cancellation up to 24 hours before appointment
• Same-day Cancellation: 50% service fee applies
• No-show Fee: Full quoted amount charged for missed appointments
• Emergency Situations: Cancellation fees waived for genuine emergencies
• Rescheduling: Free rescheduling with 24 hours notice

7. Customer Responsibilities

You agree to:

• Provide accurate vehicle information and service history
• Remove personal items from your vehicle before service
• Inform us of any known vehicle issues or concerns
• Maintain current vehicle registration and insurance
• Follow all recommended safety procedures for long trips
• Pay for services promptly upon completion

8. Safety and Compliance

• All services comply with Indian automotive safety standards
• We follow manufacturer specifications and industry best practices
• Environmental regulations strictly observed in all operations
• Safety certifications provided upon request
• Regular audits ensure continued compliance

9. Dispute Resolution

Any disputes will be resolved through:

• Direct Resolution: We prefer to resolve issues directly
• Mediation: Independent automotive mediation services
• Arbitration: Binding arbitration under Indian law
• Jurisdiction: Indian courts have exclusive jurisdiction
• Governing Law: These terms governed by Indian law

10. Emergency Services

Our emergency roadside assistance includes:

• 24/7 phone support for service customers
• Coordination with local repair facilities across India
• Towing services to nearest authorized service center
• Emergency parts delivery when possible
• Travel advisory and route planning assistance

11. Data and Privacy

• Vehicle service data maintained for safety and warranty purposes
• Personal information handled per our Privacy Policy
• Service records may be shared with manufacturers for recalls
• You may request copies of all service documentation

12. Contact Information

For service inquiries or support:

• Customer Service: +91-XXX-XXX-XXXX
• Emergency Line: +91-XXX-XXX-XXXX (24/7)
• Email: support@roadreadyexpress.com
• Business Hours: 8:00 AM - 8:00 PM, 7 days a week

These terms may be updated periodically. Continued use of our services indicates acceptance of any changes.