Refund Policy

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service not performed as agreed or described
• Significant delays caused by RoadReady Express
• Unsatisfactory service quality that cannot be corrected
• Cancellation by RoadReady Express due to technical constraints
• Safety concerns identified that make service inadvisable

2. Refund Schedule

3. Non-Refundable Items

The following are not eligible for refunds:

• Parts and Materials: Installed genuine parts cannot be refunded
• Completed Services: Properly completed services meeting specifications
• Customer Changes: Additional work requested by customer
• External Factors: Delays due to parts availability or external circumstances
• Diagnostic Fees: Time spent diagnosing vehicle issues

4. Refund Request Process

To request a refund:

1. Contact Customer Service: Call +91-XXX-XXX-XXXX within 48 hours of service
2. Provide Documentation: Service invoice, photos, and description of issue
3. Quality Review: Our team will review your service and concerns
4. Resolution Attempt: We'll first try to address the issue through re-service
5. Refund Processing: If re-service isn't possible, refund will be processed

5. Quality Guarantee

Our quality guarantee includes:

• Re-service at no additional cost for quality issues
• Full refund if quality cannot be achieved
• Emergency assistance if problems occur during travel
• Compensation for verified consequential damages

6. Emergency Refund Situations

Immediate refund processing for:

• Safety Concerns: If service creates safety risks
• Travel Emergencies: When urgent travel plans are affected
• Medical Emergencies: Customer medical situations requiring immediate attention
• Family Emergencies: Verified family emergency situations

7. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Cards: 3-5 business days after approval
• Bank Transfers: 5-7 business days after approval
• Digital Wallets: 1-3 business days after approval
• Cash Payments: Immediate refund via bank transfer

8. Partial Refunds

Partial refunds may apply when:

• Service is partially completed according to specifications
• Some parts have been installed successfully
• Customer requests cancellation mid-service
• Time and materials have been invested in good faith

9. Dispute Resolution

If you disagree with our refund decision:

• Manager Review: Escalate to service manager
• Independent Assessment: Third-party automotive assessment
• Customer Advocacy: Independent customer advocate review
• Legal Recourse: Small claims court or arbitration

10. Prevention and Communication

To avoid refund situations, we:

• Provide detailed service estimates before beginning work
• Communicate regularly during service process
• Request approval for any additional work
• Conduct quality checks at each service stage
• Follow up after service completion

11. Record Keeping

We maintain detailed records of:

• All refund requests and resolutions
• Service documentation and quality assessments
• Customer communication and feedback
• Refund processing times and methods
• Follow-up customer satisfaction surveys

This refund policy is designed to be fair to both customers and RoadReady Express. We reserve the right to update this policy with advance notice to customers.